Testing and troubleshooting the connection to the sales center FTP site will need to be performed by the client directly with the Custom Sales Center. Some troubleshooting steps to take are:
Verify with the custom sales center that the host address, user name, password, and builder code are set up correctly.
If applicable, verify with the custom sales center that the IP address they have registered for the client is correct. Verify the client is still using the registered IP address or, if the IP address has changed, register the new IP address with the custom sales center.
Verify the client is able to access the FTP site from their internet browser (Internet Explorer, Netscape, etc), SmartFTP, CuteFTP, or any other valid FTP client software. If they cannot access the FTP site outside of WMS, it is necessary to work with the company's network administrator and/or the custom sales center to identify the issues.
Verify with the client's network administrator there are no FTP site access restrictions set up in the client's server firewall or server security that prevent access to FTP sites.
Verify with the custom sales center that the correct port number has been entered.