Sales Simplicity® Troubleshooting FTP Connection

Note

Testing and troubleshooting the connection to the sales center FTP site will need to be performed by the client directly with Sales Simplicity.

Verify with Sales Simplicity® that the host address, user name, password, and builder code are set up correctly.
If applicable, verify with Sales Simplicity® that the IP address they have registered for the client is correct. Verify the client is still using the registered IP address or, if the IP address has been changed, register the new IP address with Sales Simplicity®.
Verify the client is able to access the FTP site from their internet browser (Internet Explorer, Netscape, etc), SmartFTP, CuteFTP, or any other valid FTP client software. If they cannot access the FTP site outside of WMS, it is necessary to work with the company's network administrator and/or Sales Simplicity® to determine what the issues are.
Verify with the client's network administrator there are no FTP site access restrictions set up in the client's server firewall or server security that would prevent access to FTP sites.
Verify with Sales Simplicity® that the correct port number is entered in Setup > Division > Sales Center Integration.
Verify with Sales Simplicity® if they require passive mode set up to communicate with the FTP site. If it is required, verify the checkbox is marked accordingly in Setup > Division > Sales Center Integration.

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