Suppliers using branch offices may assign different Warranty contacts per branch by following the instructions in this topic.
From the Setup menu, selectSupplier. Choose the appropriate supplier from the Supplier drop-down menu.
Click the Branch Office tab.
Double-click the branch in the list or highlight the branch and click theEdit Branch button.
Click the Warranty tab.
Check the Warranty Enabled checkbox at the top, which will enable the fields in the Warranty Contact Information section.
Fill in the contact's information. The required fields for Warranty Integration are: Contact Name, Contact E-mail Address, and Contact Phone. The Contact Service Provider is the contact's mobile provider.
To send a text message to a Warranty contact, click on the Send Mobile Text Message icon and complete the screen that appears. Click on Send when finished.
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IMPORTANT NOTE |
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Ensure that the e-mail server address of the SMTP server is correct in the Setup > Company screen. Otherwise, the text message may not reach the recipient. |
Click OK when finished filling in the information.
Click the Save button in the Supplier toolbar to commit the changes; otherwise the supplier's Warranty contact information will not be saved.