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The BuilderMT Support Center is an online
support site, powered by Parature, that allows you to
access online support e-tickets, knowledge base articles,
recorded training sessions, downloads and patches for
the software modules, participate in online surveys,
and interact with discussion forums. This site is highly
interactive and integrated with the BuilderMT staff
and provides the highest level of customer service for
your needs.
Below is an overview of of our online
support system:
Easy
drill-down navigation helps you find the information
you need right away.
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"Quick
Links" allow you to immediately access and
search information in the Knowledge Base, find files
available for Download or look terms in the Glossary.
The Troubleshooter asks a series of questions to
help you find the information you need on a variety
of topics.
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Users
can request support services from BuilderMT using
a variety of methods.
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Users
can easily track and respond to support requests
they have made.
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"I recently used the online support for the
first time. I would like to compliment you and
your team on the progress of the online support.
I have great things to say about the timeliness
and accuracy of the responses."
-
Christopher R. Weir, Director of Purchasing Operations
- Brookstone Homes, Inc.
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"I have been very happy with with the support
I have been getting. My easy questions have been
answered quickly on the new system and my hard
questions were escalated and responded to in a
timely and professional manner. Several times,
one of your senior people called me to clarify,
explain or solve my problem."
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Vicki Buckridge
Ryder Homes
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"Just
a quick note on some recent support issues:
1) Love the ability to submit support
requests online;
2) It is wonderful to get most of the responses
from Sherri, as even if she doesn’t have
a pre-determined answer, Sherri is able to ask
the right question.
Consequently, we have been able to get to the
bottom of the issues on the first call.
Thanks for the great support!"
-
Michael Scott
Vintage Homes
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