SUPPORT SERVICES

The BuilderMT Support Center is an online support site, powered by Parature, that allows you to access online support e-tickets, knowledge base articles, recorded training sessions, downloads and patches for the software modules, participate in online surveys, and interact with discussion forums. This site is highly interactive and integrated with the BuilderMT staff and provides the highest level of customer service for your needs.

Below is an overview of of our online support system:

Easy drill-down navigation helps you find the information you need right away.

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"Quick Links" allow you to immediately access and search information in the Knowledge Base, find files available for Download or look terms in the Glossary. The Troubleshooter asks a series of questions to help you find the information you need on a variety of topics.

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Users can request support services from BuilderMT using a variety of methods.

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Users can easily track and respond to support requests they have made.

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"Recently Robuck Homes decided to upgrade the servers to a complete new system. From the moment I submitted the ticket to the moment the ticket was closed Mr. Long helped every bit of the way, following up with me very promptly and answering any questions I had at any point in time. He started a remote session with me on the server and was able to complete the work in no time at all, installing the new builder MT and verifying the trade portal was functional. Through all of I do want to add that Build MT’s support center is one of the best support centers I have ever used. I have been working with Robuck Home’s IT division for almost 4 years now and I have had to contact support centers here and there placing in tickets getting half reply’s. Mr. Longs go getter attitude made the new install that much easier in the new transition. I just wanted to say thank you to Mr. Long as well as everyone else at Builder MT. Great customer support is one of the best things to have at a company and you guys know exactly what you’re doing when it comes to that."

- Joseph Rolon, Estimating / IT Assistant / AutoCAD, Robuck Homes

"I have been very happy with with the support I have been getting. My easy questions have been answered quickly on the new system and my hard questions were escalated and responded to in a timely and professional manner. Several times, one of your senior people called me to clarify, explain or solve my problem."

- Vicki Buckridge
Ryder Homes

“I wanted to take a minute to tell you what a great support staff you have. Too many times all we hear is criticism; not enough people take the time to praise. Over the past couple of days I have worked with Rita and Kim in support. Their knowledge and patience is truly unparalleled. They took the time to answer my questions and solve my problems. I just thought you should know (I'm sure you do already) what terrific women you have on your team.”

- Julie Zicka , President,
Zicka Walker Homes